Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services are available to you. Lucky Star Casino may collect information that you provide directly, information created when you use your account and technical information collected from your device. We seek to handle information only where it is reasonably relevant to operating the website, supporting players, protecting the service or meeting an applicable requirement.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential details, contact details, login information and account preferences. We may also keep records of messages, requests, complaints and other information you provide when contacting customer support. These details help us create and administer your account, communicate with you, provide assistance and keep account records accurate.

Identity and verification information

To help confirm identity, protect accounts and meet applicable obligations, we may request verification information. This may include identity documents, information about your address and other details needed to complete appropriate checks. Information supplied for verification may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity. Please provide documents through the secure process made available for that purpose and avoid sending sensitive documents through an unsecured channel.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the services used. Payment providers may process payment details on our behalf or directly as part of a transaction. We may receive information needed to confirm a transaction, investigate unusual activity, resolve disputes and keep appropriate financial and account records. Payment information may be handled through specialised payment services, and not all payment details will necessarily be visible in your casino account.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, referring pages, approximate location and the dates or times of activity. We may also collect information about how you interact with the website, including session and security events. This information helps us keep the site working, understand performance, detect suspicious activity and improve the player experience.

How we use personal information

Personal information is used for purposes connected with providing and managing the website and its services. The purposes may include operating your account, supporting transactions, protecting the platform and communicating important information. We try to use information in a way that is relevant to the purpose for which it was collected.

• Creating, maintaining and securing player accounts.
• Processing account activity, payments and other requests.
• Checking identity, eligibility and account information where required.
• Detecting and preventing fraud, unauthorised access, collusion, money laundering and other misuse.
• Meeting legal, regulatory, tax, accounting, safety and record-keeping obligations that apply to the service.
• Providing customer support, investigating complaints and resolving disputes.
• Sending important service messages, including account, security, transaction and policy updates.
• Understanding website performance, testing features and improving usability.
• Managing responsible gaming, security and integrity measures where relevant to the service.
• Sending marketing communications where permitted and where you have provided the required choice or consent.

We may use information for more than one purpose. For example, transaction information may be needed both to complete a request and to meet record-keeping or security requirements. Information may also be combined from different parts of the service to help keep account records accurate, identify unusual activity or respond to a player enquiry. We do not use this policy to describe every technical process, but we aim to handle information in a proportionate and responsible manner.

Marketing choices

Marketing messages are separate from essential service communications. If you receive promotional messages, you can choose to stop them by using an unsubscribe option included in the message or by contacting us using the privacy email listed below. Withdrawing consent to marketing will not normally affect essential messages about your account, security, transactions or important changes to the service. Your request may take a reasonable period to apply, and a record of your preference may be retained so that it can be respected.

Where consent is used as the basis for a particular marketing activity, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before the withdrawal, and it may not stop all communications where those messages are necessary to provide the services or protect your account.

Sharing, security and retention

When information may be shared

We may share relevant information with service providers that help operate the website and support players. These providers may assist with hosting, technology, identity checks, fraud prevention, payment processing, customer support, communications, security, analytics or other services required to run the platform. They should receive only information that is reasonably needed for the service they provide and may be subject to confidentiality and security requirements.

Information may also be shared where necessary to protect players, the website or the public; investigate suspected fraud or unlawful conduct; enforce applicable terms; respond to a valid legal request; or meet an obligation that applies to the service. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate handling. Some providers or recipients may process information in another country where this is necessary to provide their services. We take reasonable steps to support appropriate handling when information is shared.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and limits on who can view information. No website, internet connection or electronic storage system can be guaranteed to be completely secure.

Players should use a strong and unique password, keep login details private, avoid accessing accounts on shared devices where possible and contact support promptly if they believe an account has been accessed without permission. We may ask for information to confirm account ownership before discussing account-specific details or making security-related changes.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or retained only where another valid reason applies. Closing an account does not necessarily result in the immediate removal of every record connected with it. Information may need to be retained to meet legal obligations, prevent repeated misuse, investigate a complaint, resolve a dispute or protect the rights and security of players and the service.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help the website remember settings, keep sessions working, support security, understand traffic and improve performance. Some cookies are needed for core functions, while others may support analytics, preferences or marketing. The information collected through these technologies may be linked with account or device information where appropriate.

Cookies may help us recognise a returning browser, maintain a logged-in session, remember selected preferences, identify technical problems and understand how visitors use different parts of the website. Similar technologies may include pixels, tags or local storage. Their use may vary depending on the features available and the way you access the service.

You can manage cookies through your browser settings. Most browsers allow you to view, block, delete or limit cookies, although changing these settings may affect how parts of the website work. Blocking essential cookies may prevent account, login or security features from operating correctly. Your browser may also provide controls for clearing existing cookies and choosing whether to accept future cookies.

Your privacy rights and requests

Depending on applicable requirements and the circumstances of your request, you may have choices relating to your personal information. You can ask us to access the information we hold about you, correct information that is inaccurate or incomplete, delete your data where there is no continuing reason to keep it, or withdraw consent previously given for marketing. You may also ask questions about how your information is used or raise a concern about the handling of your information.

How to exercise your data rights

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@luckystarcasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. You can use this contact method to ask what personal information is held about you, request correction of inaccurate data, request deletion of data where appropriate, or withdraw consent to receive marketing communications.

We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records. This verification is intended to protect your information from being disclosed to the wrong person. Please do not include unnecessary sensitive information in your initial request. We may ask for further details through an appropriate process if they are needed to identify your account or assess the request.

We will review your request and respond in accordance with applicable requirements. In some situations, we may need to retain certain information, limit a request or explain why it cannot be completed, for example where records are needed for security, dispute resolution or a legal obligation. If information is corrected or deleted, copies held by service providers may take additional time to update. Where marketing consent is withdrawn, essential account and service communications may continue.

Updates to this policy

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The latest version will apply from the date it is made available on the website. We encourage players to review this page periodically. If a change is important to the way personal information is handled, we may provide an additional notice through the website or by an appropriate account communication.

This policy is intended to provide clear general information about privacy practices. It does not remove any rights or protections that apply to you under relevant privacy requirements. If you have a question about your information or wish to make a privacy request, please contact support@luckystarcasino.wtf.