Responsible Gaming

Gamble for entertainment

Casino games are games of chance. Their outcomes are determined by the rules of the game and random processes. Previous results do not influence future results, and a win is never guaranteed. No system, pattern or betting strategy can ensure a profit. You should only gamble with money you can afford to lose after your essential living costs, financial commitments and other priorities have been covered.

Responsible gambling means making informed decisions before you play and following those decisions while you play. Gambling is not a suitable way to earn an income, recover losses, pay bills or solve personal problems. Treat every deposit as entertainment spending rather than an investment. Never rely on a potential win to meet a financial obligation, and do not gamble with money needed for rent, food, utilities, loan repayments, savings or other essential expenses.

Before you play

• Set a spending amount that you can comfortably afford to lose.
• Decide how long you intend to play and use a time reminder if that would help you stop as planned.
• Set a personal limit before depositing or placing bets, rather than deciding how much to spend during a session.
• Understand the rules, costs and features of a game before participating.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to change your mood.
• Do not use borrowed money, credit intended for other purposes or another person’s funds to gamble.
• Keep gambling separate from your household budget, savings plan and other financial decisions.
• Remember that a win is not a regular source of income and that losses are not automatically recovered by continued play.

While you play

• Take regular breaks and check how much time and money you have used.
• Stop when you reach your personal spending or time limit, whether you are ahead or behind.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Avoid making quick decisions after a loss, a near win or an exciting result.
• Do not assume that a game is due to pay out because it has not recently produced a win.
• Keep your gambling account and payment methods secure.
• Balance online gambling with work, study, family, social activities, exercise and other interests.

Set limits and stay in control

Responsible gambling tools may be available to help you manage your account and playing activity. Depending on the service and your account, these tools may include deposit limits, loss limits, spending reminders, session time limits, activity statements, breaks from play and temporary account restrictions. Read the information provided with each tool carefully, because settings may operate differently and some changes may not take effect immediately.

Choose limits before you begin gambling and base them on your real entertainment budget, not on what you hope to win. A limit is most effective when it is treated as a firm boundary. Do not increase a limit because you have lost money or believe a win is likely. Do not use another person’s account, payment method or personal details to avoid a restriction.

Practical ways to manage your play

1. Review your gambling activity regularly, including deposits, withdrawals, bets, wins, losses and time spent playing.
2. Use a separate entertainment budget and record gambling spending alongside your other expenses.
3. Set a maximum amount for each session and leave the service when that amount or your planned session time is reached.
4. Take a break before deciding whether to play again, particularly after a large loss or an unusually long session.
5. Remove saved payment details where this helps you avoid impulsive deposits.
6. Keep your account login private and never allow another person to gamble through your account.
7. Consider asking a trusted person to help you maintain your limits if you find them difficult to follow.
8. Consider taking a longer break whenever gambling occupies more of your thoughts or time than usual.

If you need stronger protection, you may be able to request a longer break, account closure or self-exclusion, depending on the options available through the service. Self-exclusion is intended for people who want to stop gambling for a set period or indefinitely. Once a self-exclusion request has been made, do not attempt to open another account or use alternative details to continue gambling. If you believe you may be at risk of gambling harm, choose the strongest available restriction and seek independent support.

Recognise the signs of gambling harm

Gambling harm can develop gradually and may not be obvious at first. It can affect a person’s finances, physical health, mental health, relationships, employment, education and daily responsibilities. Anyone can experience gambling harm, regardless of income, age, background or previous gambling history. You do not need to wait for a serious financial loss or personal crisis before asking for help.

Warning signs may include

• Spending more money or time gambling than you planned.
• Trying to win back money that has been lost, often called chasing losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, selling possessions or missing payments to continue gambling.
• Using money intended for rent, food, bills, savings or other essential needs.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with people close to you about gambling or losing trust in relationships.
• Feeling guilt, shame, hopelessness or a loss of control after gambling.
• Returning to gambling after deciding to stop or repeatedly trying to reduce your gambling without success.

One warning sign can be enough reason to pause and review your gambling. Stop playing, speak with someone you trust and consider using account restrictions or self-exclusion. Support is available for people who gamble and for family members, friends and other people affected by someone else’s gambling. Asking for help early can make it easier to address financial, emotional and relationship concerns.

If you are worried about someone else

Approach the conversation calmly and choose a private time. Focus on what you have noticed and how the behaviour may be affecting the person, rather than blaming or judging them. Encourage them to take a break, use available limits and speak with a qualified support service. You should not lend money to cover gambling losses or agree to keep serious financial problems secret. If there is an immediate risk to someone’s safety, contact the appropriate emergency service in your area.

Getting help and protecting your account

If gambling is causing concern, stop using your account and seek help from an Australian gambling support organisation, a qualified counsellor, a health professional or a financial counsellor. These services may provide confidential information, practical guidance, budgeting assistance and support with self-exclusion or other steps. Independent support can be useful even if you are unsure whether your gambling has become harmful.

You can also use the responsible gambling features available through Lucky Star Casino, where applicable. If you need help understanding an account restriction, a break from play or a self-exclusion request, use the available support or account assistance channel. Do not create another account to avoid a restriction. Account checks and activity reviews may be used to help protect players and maintain the integrity of the service.

Age, identity and account safety

• You must meet the legal age requirement that applies to you before using an online gambling service.
• Do not allow children or anyone under the legal gambling age to access your account, device or payment methods.
• Keep passwords, verification information and account access details confidential.
• Use available account security features and act promptly if you suspect unauthorised access.
• Do not open or use an account in another person’s name.
• Only use gambling services that are lawfully available to you in your location.
• Read the applicable terms, privacy information and responsible gambling guidance before using the service.
• Do not try to bypass account checks, limits, self-exclusion or other protective measures.

A shared responsibility

Responsible gambling is a shared responsibility. Lucky Star Casino provides information and tools intended to help players make informed choices, but no tool can replace personal judgement or professional advice. Take control early, set boundaries that you can maintain and ask for help whenever gambling no longer feels manageable. If you are experiencing severe distress or believe that you or someone else is in immediate danger, seek urgent assistance from the appropriate emergency service in your area.